Let our references speak for us

HUS is the biggest health care provider in Finland. Their expertise is internationally recognized and accredited. As a university hospital, they continuously develop and evaluate their treatment methods and activities.

The laboratories belonging to the hospital district of Helsinki and Uusimaa, HUSLAB, have used Vihta booking services from 2011 onward. The utilization of the service has grown every year. And now the clients can book an appointment online to over 100 testing facilities. Of the almost 100 000 monthly procedure appointments over half are reserved online.

Also, the appointments made over telephone are logged into Vihta to its view designed for centralized reservations. Because of this clients, who make the booking by telephone, can still receive confirmation and reminder messages by email if they want to.

HUSLAB has had a significant impact on the development of Vihta booking service. Due to the close cooperation we have developed properties that help with booking mass screenings and testing on location.

HUSLAB utilizes Vihta when they book appointments for pap smears. Vihta generates a pre-booked time for all clients invited to the pap smear. The client can then either accept the given time or change or cancel online or by phone, if needed.

Our cooperation led to Vihta’s implementation to the management of testing done on location. This means that the personnel in assisted living accommodations can electronically order a testing on location for their clients.

Fimlab is Finland’s largest healthcare laboratory company that produces laboratory services as well as training and research in the wellbeing services counties of Pirkanmaa, Kanta-Häme, Central Finland, Päijät-Häme and Ostrobothnia. The main owners of Fimlab are the wellbeing services counties of Pirkanmaa, Kanta-Häme, Central Finland, Päijät-Häme and Ostrobothnia. Fimlab has over 110 service locations and over a million Finnish customers.

The collaboration is very immediate, we are able to discuss anything and everything with a constructive approach that is evident in everything we do. Netorek never says 'never' or that something is impossible, but always seeks to find the best solution together. The collaboration is truly flexible and functional in every way.

Fimlab has expanded its operations to new areas, and Vihta has been easy to implement everywhere. Vihta has already provided clear benefits for Fimlab's operations management. Perhaps the biggest advantage is that both customers and employees really appreciate Vihta's functionality and usability. Vihta has streamlined and improved Fimlab's daily work. For example, with Vihta, customers can notify their arrival and are directed to the right place, where the samplers will receive them. The system's flexibility and quick response are important, so that if unexpected absences occur among employees, changes to the reservation system can be made quickly. Vihta is also a modern system that is constantly being developed in collaboration with customer organizations.